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Frequently Asked Questions

As leading buyers of luxury goods, our clients often have questions about our process.


Who Is WP Diamonds?

WP Diamonds is a leading online buyer of diamonds, designer jewellery, luxury watches and handbags. With offices in the UK, US, Hong Kong and Tokyo, we work with hundreds of customers on a daily basis from around the globe. Our fast, secure service allows you to sell your luxury pieces online or in person with no fees or commissions deducted.


Is It Really Safe?

Customer concerns over sending valuable and sometimes sentimental items is perfectly legitimate. We have considered all the necessary operational issues such as insurance and postal services to ensure a professional secure service. We use a highly secure shipping service and it is incredibly rare that we experience any delays using the service, ensuring your items arrive safely in a timely manner.


When Will I Get Paid?

We will transfer the money to your bank account the same day. It should be available in 24 hours.


What Diamonds Can I Sell?

We will buy almost all diamonds over 0.5ct, no matter the shape, colour or clarity. Please bear in mind though, that color enhanced or treated diamonds (laser drilled, fracture filled, etc.) carry little value relative to a natural diamond.


What Bags Can I Sell?

We buy a wide range of designer bags including Hermès, Louis Vuitton, Chanel, Gucci, Balenciaga and much more. We do not purchase bags that are in poor condition.


What Jewelry Can I Sell?

We buy a wide range of designer jewelry, including Cartier, Tiffany, Van Cleef & Arpels, Bulgari and much more.


How Much Is My Diamond or Diamond Jewelry Worth?

This is the most frequently asked question from our clients when selling their diamond jewellery. The value of a diamond is primarily determined by:

  • CARAT: The weight of the diamond
  • COLOUR: A wide ranging scale of colours affect prices
  • CLARITY: The clearer the diamond the more expensive it is
  • SHAPE: Round diamonds are worth more money than fancy shapes such as Princess or Emerald cuts for example
  • CUT: How well your diamond reflects light and sparkles

To determine how much your diamond is worth we need to see the diamond and expertly determine all of these factors. Our team has accumulated over 150 years accumulate valuation experience and is second to none in the second hand industry. Call us on 0121-288-8280 to discuss your diamond and we will advise you over the phone.


Do You Buy The Precious Metal The Diamond Is Set In?

Yes. We pay extremely competitive prices for the gold / platinum, this will be included in our final offer.


Will You Take The Diamond Out Of My Ring?

We rarely need to take stones out of their settings to grade diamonds. If we do we will obtain your permission and we will NEVER remove a stone without this.

We also try to give you price scenarios so you know if it’s worth us removing the stone. All diamonds will be returned to their settings by highly trained jewellers if we need to return your stone.


What If I Don’t Know What Type Of Diamond I Have?

If you have a grading certificate or appraisal or even the original receipt from the jeweller, it may contain some useful information. Alternatively, send it or bring it in to us for valuation. Just call us on 0121-288-8280 if you are in this situation.


I Have A Friend That Is Interested, Do You Pay A Referral Fee?

WP Diamonds has a refer-a-friend plan for its clients. Both parties receive rewards if a referral turns into a successful transaction.


Contact Our Experts

We may not have answered all of your question here so please feel free to call or email us with more. We understand that selling your items may be difficult and we are here to help.

Our Offices

USA

535 5th Avenue, 11th Floor,
New York,
New York 10017

UK

Studio 212/213B,
The Big Peg 120 Vyse Street,
Birmingham, B18 6NF

Hong Kong

6 Duddell Street,
Suite 604
Central, Hong Kong

Japan

Suite 822, 8F Shin, Kokusai Building,
3-4-1 Marunouchi, Chiyoda-ku,
Tokyo, 100-0005

535 5th Avenue, 11th Floor,
New York,
New York 10017

Studio 212/213B,
The Big Peg 120 Vyse Street,
Birmingham, B18 6NF

6 Duddell Street,
Suite 604
Central, Hong Kong

Suite 822, 8F Shin, Kokusai Building,
3-4-1 Marunouchi, Chiyoda-ku,
Tokyo, 100-0005