FREQUENTLY ASKED QUESTIONS
Who is WP Diamonds?
WPDiamonds.com is the consumer website of White Pine Trading LLC, a leading buyer of consumer-recycled diamonds and jewelry. Find us at whitepinediamonds.com. The organization traded more $75m of diamonds and jewelry last year. We are proud members of the American Gem Society, Jewelers Board of Trade and the Jewelers Vigilance Committee. We have an A rating with the Better Business Bureau. We buy tens of thousands of carats of diamonds each year. We treat every customer like our first.
Is it really safe?
Customer concerns over sending precious and sometimes sentimental items are perfectly legitimate. We have considered all the necessary operational issues such as insurance and postal services to ensure a professional secure service. We use a highly secure FedEx Priority Overnight Service and it is incredibly rare that we experience any delays using the service, ensuring your items arrive safely and securely in a timely manner. The service is monitored 24/7 by Brinks Global Services our carefully chosen logistics provider.
When will I get paid?
We will wire you the money or send a check out the same day. If you choose a wire the will go straight into your bank account and be available in 24 hours, often same day. If you attend an appointment you can take a check away with you or opt for a wire transfer. Please note that all sellers with an offer under $400 will receive a check only.
What secondhand diamonds do you buy?
We will buy almost all diamonds, no matter the size, shape, color or clarity. Please bear in mind though, that color enhanced or treated diamonds (laser drilled, fracture filled, etc.) carry little value relative to a natural diamond. Because of the costs of doing business we cannot buy very small diamonds on their own.
How much can i get for my diamond or diamond ring?
This is the most asked question from our customers when selling their diamond jewelry. The value of a diamond is primarily determined by:
CARAT: The weight of the diamond
COLOR: A wide ranging scale of colors affect prices
CLARITY: The clearer the diamond the more expensive it is
SHAPE: Round diamonds are worth more money than fancy shapes such as Princess or Emerald cuts for example
CUT: How well your diamond reflects light and sparkles.
To determine how much your diamond is worth we need to see the diamond and expertly determine all of these factors. Our team has over 150 years accumulated valuation experience and is second to none in the second hand industry. Call a client manager on 646 758 0270 to discuss your diamonds and jewelry and we will advise you.
Will you take the diamond out of my ring?
To confirm the grade of the diamond, we seldom need to but ALWAYS ask the permission of our clients to remove the diamond from the ring in special circumstances. We ALWAYS provide you with pricing scenarios prior to removal. All diamonds will be returned to their settings by highly trained jewelers if we need to return your stone.
What if I dont know what kind of diamond I have?
If you have a grading certificate or appraisal or even the original receipt from the jeweler, it may contain some pertinent information. Alternatively, send it or bring it in to us for valuation. Just call us on 646 758 0270 if you are in this situation.
Contact Our Experts
Please feel free to contact us with any additional questions or concerns. We will be very glad to help and explain any aspect of our service to you. Our Client Managers handle sales of all sizes and call upon on our expert team for pricing and valuations. We look forward to being of service.
Our experts buy and sell diamonds, jewelry, watches day-in day-out