FREQUENTLY ASKED QUESTIONS
- Who is WP Diamonds?
- Is it really safe?
- When will I get paid?
- What second-hand diamonds do you buy?
- What second-hand bags can I sell?
- How much can I get for my diamond or diamond ring?
- Do you purchase the gold or platinum my diamond is set in?
- Will you take the diamond out of my ring?
- What if I don’t know what kind of diamond I have?
- Do you buy jewelry without diamonds?
- If I have a friend that is interested in selling, do you pay a referral fee?
- Where can I find WP Diamonds’ credentials?
Who is WP Diamonds?
WP Diamonds is a leading buyer of consumer-recycled diamonds, jewelry, luxury watches and bags. Launched in 2012, the company was created by industry veterans looking to provide a fast, honest and high-end service for selling luxury pieces. With offices in the US, UK and Hong Kong, we have since established ourselves as the modern and professional alternative to pawnbrokers and auction houses. We believe in the importance of sustainable fashion and recycling unworn or unwanted diamonds, jewelry, watches and bags. We are proud members of the American Gem Society, Jewelers Board of Trade and the Jewelers Vigilance Committee. We have an A + rating with the Better Business Bureau as well as hundreds of excellent online reviews. We buy tens of thousands of carats of diamonds each year and treat every customer like our first.
Is it really safe?
Customer concerns over sending precious and sometimes sentimental items are perfectly legitimate. We have considered all the necessary operational issues such as insurance and postal services to ensure a professional secure service. We use a highly secure FedEx Priority Overnight Service and it is incredibly rare that we experience any delays using the service, ensuring your items arrive safely and securely in a timely manner. The service is monitored 24/7 by Brinks Global Services our carefully chosen logistics provider.
When will I get paid?
We will wire you the money or send a check out the same day. If you choose a wire the will go straight into your bank account and be available in 24 hours, often same day. If you attend an appointment you can take cash or a check away with you or opt for a wire transfer. Please note that all sellers with an offer under $400 will receive a check only.
How much can i get for my diamond or diamond ring?
This is the most asked question from our customers when selling their diamond jewelry. The value of a diamond is primarily determined by:
CARAT: The weight of the diamond
COLOR: A wide ranging scale of colors affect prices
CLARITY: The clearer the diamond the more expensive it is
SHAPE: Round diamonds are worth more money than fancy shapes such as Princess or Emerald cuts for example
CUT: How well your diamond reflects light and sparkles.
To determine how much your diamond is worth we need to see the diamond and expertly determine all of these factors. Our team has over 150 years accumulated valuation experience and is second to none in the second hand industry. Call a client manager on 646 758 0270 to discuss your diamonds and jewelry and we will advise you.
Will you take the diamond out of my ring?
To confirm the grade of the diamond, we seldom need to but ALWAYS ask the permission of our clients to remove the diamond from the ring in special circumstances. We ALWAYS provide you with pricing scenarios prior to removal. All diamonds will be returned to their settings by highly trained jewelers if we need to return your stone.
What if I don't know what kind of diamond I have?
If you have a grading certificate or appraisal or even the original receipt from the jeweler, it may contain some pertinent information. Alternatively, send it or bring it in to us for valuation. Just call us on 646 758 0270 if you are in this situation.
Contact Our Experts
Please feel free to contact us with any additional questions or concerns. We will be very glad to help and explain any aspect of our service to you. Our Client Managers handle sales of all sizes and call upon on our expert team for pricing and valuations. We look forward to being of service.
Our experts buy and sell diamonds, jewelry, luxury watches and bags day-in day-out