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Frequently Asked Questions

As leading buyers of luxury goods, our clients often have questions about our process.


Who Is WP Diamonds?

WP Diamonds is a leading buyer of diamonds, luxury jewelry, watches, bags and sneakers. Launched in 2012, the company was created by industry veterans looking to provide a fast, honest and high-end service for selling luxury pieces. 

With offices in the US, UK, Hong Kong and Tokyo, we have since established ourselves as the modern and professional alternative to pawnbrokers and auction houses. We believe in the importance of sustainable fashion and recycling unworn or unwanted luxury goods.

We are proud members of the American Gem Society, Jewelers Board of Trade and the Jewelers Vigilance Committee. We have an A + rating with the Better Business Bureau as well as hundreds of excellent online reviews.


Is It Really Safe?

Customer concerns over sending precious and often sentimental items are perfectly legitimate. We have considered all the necessary operational issues such as insurance and postal services to ensure a professional secure service.

We use a highly secure and fully insured shipping service. It is incredibly rare that we experience any delays using the service, ensuring your items arrive safely and securely in a timely manner. The service is monitored by MALCA, our carefully chosen logistics provider.


When Will I Get Paid?

We will wire you the money or send a check out the same day. If you choose a wire the money will go straight into your bank account and be available in 24 hours, often same day.

If you attend an appointment you can take cash or a check away with you or opt for a wire transfer. Please note that all sellers with an offer under $400 will receive a check only.


What Diamonds Can I Sell?

We will buy almost all diamonds of 0.5ct or larger. We do not purchase rough diamonds, black diamonds, brown diamonds, cubic zirconia, lab grown diamonds or loose gemstones.


What Bags Can I Sell?

We buy designer bags and luxury bags from brands such as Prada, Louis Vuitton, Goyard, Chanel, Hermès and much more. We do not accept bags that are in poor condition.


What Jewelry Can I Sell?

We buy a wide range of diamond jewelry and designer jewelry, including Tiffany, David Yurman, Van Cleef & Arpels, Cartier, BVLGARI and much more. We do not buy unbranded gemstone jewelry.


Do You Buy Loose Gemstones?

We do not. We buy loose diamonds and designer brand gemstone jewelry (Tiffany, David Yurman, Cartier etc).


How Much Is My Diamond Or Diamond Jewelry Worth?

This is the most asked question from our customers when selling their diamond jewelry. The value of a diamond is primarily determined by:

  • Carat Weight: The weight of the diamond
  • Color Grade: A wide ranging scale of colors affect prices
  • Clarity Grade: The clearer the diamond the more expensive it is
  • Shape: Round diamonds are worth more money than fancy shapes such as Princess or Emerald cuts for example
  • Cut Grade: How well your diamond reflects light and sparkles (round diamonds only)

To determine how much your diamond is worth we need to see the diamond and expertly determine all of these factors. Our team has over 150 years accumulated valuation experience and is second to none in the second hand industry. Click the button below to get your bespoke price quote from our experts.


Do You Buy The Precious Metal The Diamond Is Set In?

Yes. We will pay you an extremely competitive price for the gold / platinum and it will be included in our offer to you.


Will You Take The Diamond Out Of My Ring?

To confirm the grade of the diamond, we seldom need to, but ALWAYS ask the permission of our clients to remove the diamond from the ring in special circumstances. We ALWAYS provide you with pricing scenarios prior to removal. All diamonds will be returned to their settings by highly trained jewelers if we need to return your stone.


What If I Don’t Know What Type Of Diamond I Have?

If you have a grading certificate or appraisal or even the original receipt from the jeweler, it may contain some pertinent information. Alternatively, send it or bring it in to us for valuation. Just call us on 646 758 0270 if you are in this situation.


Do You Have A Refer A Friend Program?

WP Diamonds has a refer-a-friend plan for its clients. Both parties receive rewards if a referral turns into a successful transaction.


How Do I Know That WP Diamonds Is A Trustworthy Company?

WP Diamonds has an A+ Better Business Bureau rating, excellent Trust Pilot reviews and Google + reviews, as well as physical offices in New York, Hong Kong, Tokyo and the UK. We have been operation since 2012, working with hundreds of customers of a daily basis around the world.


Where Can I Find WP Diamonds’ Credentials?

We have a page that specifically outlines our business credentials. We urge all WP Diamonds potential customers to familiarize themselves with the information.

Contact Our Experts

Please feel free to contact us with any additional questions or concerns. We will be very glad to help and explain any aspect of our service to you.

Our Offices

New York

535 5th Avenue, 11th Floor,
New York, New York
10017, USA

London

Berkeley Square House
Berkeley Square, Mayfair
London, W1J 6BD, UK

Birmingham

212 JQ Modern
120 Vyse Street, Hockley
Birmingham, B18 6NF, UK

Hong Kong

6 Duddell Street,
Suite 604
Central, Hong Kong

Tokyo

N&E BLD., 5th Floor
1-12-4 Ginza, Chuo-ku
Tokyo 104-0061, Japan

535 5th Avenue, 11th Floor,
New York, New York
10017, USA

Berkeley Square House
Berkeley Square, Mayfair
London, W1J 6BD, UK

212 JQ Modern
120 Vyse Street, Hockley
Birmingham, B18 6NF, UK

6 Duddell Street,
Suite 604
Central, Hong Kong

N&E BLD., 5th Floor
1-12-4 Ginza, Chuo-ku
Tokyo 104-0061, Japan
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